Support for your people
Staff can submit support requests through the client support portal. Tickets keep the issue, troubleshooting, and follow-up together.
MANAGED IT
IT support without
the daily scramble.
Geekland IT handles staff support, computer maintenance, security, and Microsoft 365, so IT problems take less of your time. Geekland IT is based in Lakeville and serves small and medium businesses across the Twin Cities, nearby suburbs, and western Wisconsin.
YOUR EVERYDAY IT
Support and maintenance
in one plan.
01
Staff IT supportYour staff get help with computers, email, and business applications.
02
Computer and system managementWe keep updates and maintenance current, and we watch covered computers for problems.
03
Security & recoveryWe secure the accounts, computers, and email your staff use, and we plan the backups that restore their files.
04
Microsoft 365 & the cloudWe manage accounts, licenses, email, and access so your staff can work without sorting out the settings themselves.
Your proposal explains what’s included.
THE EVERYDAY ESSENTIALS
We handle the upkeep
as well as
the support calls.
Your staff need someone to call when a computer or application stops working. Your systems also need regular updates, monitoring, and maintenance between those calls.
A managed IT plan gives those responsibilities to Geekland IT, with the services and costs agreed in advance.
Computer maintenance and monitoring
We manage updates, monitor covered computers, and handle routine maintenance.
Security included in the plan
Geekland IT secures the computers and email your staff use, and plans the backups that restore their files.
See our approach to security ↗Microsoft 365 management
We manage Microsoft 365 accounts, licenses, and access when employees join, leave, or change roles.
Explore Microsoft 365 & cloud services ↗Plan upgrades and IT spending
We help you plan equipment replacements and projects, with recommendations based on what your business needs and can budget for.
A WORKING RELATIONSHIP
Support from someone
who knows your systems.
We keep track of your systems, recurring issues, and past changes so support builds on what we already know about your business.
Document your setup.
We document the computers, applications, accounts, and vendors your business uses, so support starts from the real setup.
Keep maintenance on schedule.
We keep routine updates and maintenance on schedule, and we keep the documentation current.
Explain recommended changes.
We explain what we recommend, why it matters, what it costs, and what is included.
GETTING STARTED
Switching IT providers.
We review your current support and the problems you want fixed. If you are switching from another provider, Geekland IT plans the move to avoid an interruption.
- 01
Understand the business.
We talk through your users, tools, and current support, and how your staff get their work done.
- 02
Review services and costs.
You receive a written proposal that lays out the services and costs. You review it before you commit.
- 03
Set up support and management.
Show your staff how to request help.
How is managed IT priced?
You receive a proposal that lays out the services and costs for your business. You review it before you commit.
Do you replace our internal IT person?
Geekland IT can replace your internal IT person, so your staff get their IT support from Geekland IT. If you want that person to stay, Geekland IT can work alongside them. That arrangement is co-managed IT.
What happens outside business hours?
Emergencies have 24/7 phone support. When a problem cannot wait until the next business day, you call Geekland IT and we handle it, nights and weekends included.
Can we keep our current equipment?
We review your existing equipment first. We recommend replacement when age, reliability, compatibility, or security makes it necessary.
LET’S TALK
Need better
IT support?
Tell us about your current provider or setup and the problems you want to fix.