Before hiring an IT provider, ask what they manage, how staff get help, and which work is quoted separately.
What is covered?
Ask which users, devices, and systems are included. Discuss the routine support, maintenance, and security work, and how separate projects are handled.
How do people get help?
Understand where staff should send requests. Ask how staff get help, how urgent problems are handled, and what the agreement says about that.
- How do employees submit requests and report emergencies?
- Who follows up on an open issue?
- How is work outside the agreed scope discussed?
What happens at the start?
Ask what onboarding includes, what access the provider needs, how the handover will work, and whether initial improvements are quoted separately.
Get the included services and support expectations in writing. Geekland IT learns your scope, needs, and business, then tailors a proposal that lays out the services and costs.
How are decisions explained?
Ask which problem the recommendation solves, what alternatives were considered, and what the change will cost.
Back to resources