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A managed service provider (MSP) handles agreed IT jobs for your business, such as helping an employee who can’t sign in, keeping work computers updated, and managing account permissions and Microsoft 365. It gives employees one place to ask for IT help and keeps routine upkeep from being put off when nobody has time for it. At Geekland IT, your proposal lists the services we’d provide, and your service agreement lists the ones you’ve agreed to.

Geekland IT offers managed IT, cybersecurity, Microsoft 365 and cloud services, and AI consulting and automation. Managed IT includes business-hours employee support, along with updates and monitoring for the computers on your plan. A cybersecurity assessment gives you a written report and presentation of findings and recommended fixes. For AI, we advise on where it fits, build the automations, connect them to your systems, and keep them running afterward.

Yes. Geekland IT works with small and medium-sized businesses across the Twin Cities, nearby suburbs, and western Wisconsin. Tell us what employees use their computers for, such as email, customer records, or a business application, and we’ll explain how we’d support that work.

Geekland IT is veteran-owned, and founder Kevin Prow has 20+ years of technology experience, including serving as CIO of an Inc. 5000 company. His CIO experience taught him that security has to be built into every part of a business, including how people sign in and use their computers. When we recommend a change, we explain what it would fix and why it matters to your business now.

Yes. We work alongside your internal IT person through a co-managed IT arrangement, with each side’s jobs agreed before services begin. We’ll talk through how tasks such as password resets, computer updates, and account permissions are divided between us. If you want Geekland IT to handle IT support completely, that’s an option too.

Yes. We learn which applications employees use, which computers they run on, and what happens when something stops working, including the jobs you want to keep in-house. The plan then sets out what Geekland IT would handle and any changes needed at the start.

Yes. Managed IT includes updates, monitoring, and routine maintenance for the computers on your plan, and patching covers the operating system and the other software those computers run. We also help you plan replacements when equipment becomes unreliable, is no longer supported, or can’t do the job you need it to do, and we explain why we recommend replacing something rather than basing the decision on its age alone.

Managed IT includes MFA setup and periodic access reviews, email filtering and encryption, and security awareness training. Managed computers receive endpoint protection and software updates. Your proposal identifies the account and computer backup coverage included in your plan.

Yes. Geekland IT helps businesses work toward compliance frameworks by setting up multi-factor authentication, running access reviews, securing and encrypting email, and handling onboarding and offboarding. For healthcare practices, we help address IT security needs and relevant HIPAA requirements.

Support hours are Monday to Friday, 8 a.m. to 5 p.m. Central Time, with 24/7 phone support for emergencies. Emergency support is available nights and weekends, so call Geekland IT when a problem can’t wait until the next business day.

Most tickets get an answer within about an hour, even low-priority ones. Our response targets are eight business hours for a first response and twenty minutes for an emergency. That usual one-hour response isn’t a guarantee, and how long a fix takes depends on the problem.

We treat it as an emergency when you suspect a security incident, when your whole office, or everyone, can’t work, or when a critical system is down. Anything else that can’t wait counts as an emergency too. If only one person is affected, there’s a workaround, or the problem can wait for normal hours, it’s routine. We set priority based on how many people are affected and how urgent the problem is. Call for an emergency, and use the Client portal or [email protected] for routine requests.

Employees at client businesses can use the Client portal, call (612) 439-5444, or email [email protected]. The request and troubleshooting stay together in a ticket, and you’ll get email updates until it’s closed. The Client portal also has a knowledge base with answers to common questions. When you send a request, include what you were trying to do, the application involved, and any error message you saw. If the problem involves your business software, we bring in its vendor as needed.

Geekland IT costs less than hiring a desktop technician, a systems administrator, a CIO, and security help in-house. Pricing depends on how many users and computers we support and how complex your setup is. A managed plan also includes security platforms most small businesses rarely get on their own.

Your written proposal lists the services, licenses, and backup coverage included in your monthly price, along with the users, devices, and accounts they cover. Review that scope with us before services begin.

Yes, for fully managed IT you can answer a few quick questions and estimate your monthly cost online. The written proposal we give you lists the services we’d provide and sets your actual price. Nothing starts until you’ve read it and agreed, and if anything is unclear, ask us as you review it.

We invoice electronically, and your service agreement lists the services you’ve agreed to. You can refer to it when you want to check what you’re paying for.

We accept ACH, credit card, and check.