Employee support
Your staff get business-hours help through the Client portal, email, phone, and remote sessions, and 24/7 emergency on-call support is available outside those hours.
MANAGED IT
IT support without
the daily scramble.
With managed IT, Geekland IT takes charge of the IT your business runs on every day. Employees know where to ask us for help, and we maintain and monitor the computers on your plan without someone in your office having to keep track of the upkeep. When we recommend a change, we explain why it would help.
The list below shows what’s included. Before services begin, we agree in writing on what Geekland IT will manage.
Your everyday IT
Support and maintenance
in one plan.
01
Staff IT supportEmployees can bring us problems with their computers, email, or business applications without having to work out the technical cause first.
02
Computer and system managementThe computers on your plan get routine maintenance and patches for the operating system and third-party software. Monitoring also flags problems such as disk trouble or a critical system going offline.
03
Security & recoveryManaged plans include email security and encryption, and the computers on your plan get endpoint protection and threat detection. We plan backups with you for the accounts and computers included in your written scope.
04
Microsoft 365 & the cloudWe administer accounts and adjust access as people’s roles in your business change, and we handle Microsoft 365 licensing when it’s part of your written scope.
WHAT’S INCLUDED
What a managed IT
plan includes.
Before services begin, we agree in writing on which people, computers, and systems Geekland IT will manage. For managed clients, the plan includes the services below.
User accounts and access
We handle onboarding, offboarding, and permission changes, set up multi-factor authentication, and review account access periodically.
Email security
We filter phishing, spam, and malware before it reaches your staff, and we provide email encryption for messages that need protection.
Managed workstations
We maintain the computers on your plan and patch the operating system, third-party software, and critical security flaws.
Servers
We manage the servers included in your written scope, alongside the workstations and network equipment on your plan.
Monitoring
We monitor the computers on your plan and the availability of key services, review the alerts, and open a ticket when something needs attention.
Endpoint protection
The computers on your plan get endpoint detection and response (EDR), advanced threat detection, managed detection and response (MDR), and identity detection and response (ITDR).
Network management
We manage your Wi-Fi, firewall, and VLANs, along with DNS management and filtering and support for on-site storage and backup appliances.
Security awareness training
We train employees to recognize phishing and suspicious messages that ask them to open a file or enter a password.
Client portal and knowledge base
Your staff can open and follow requests in the Client portal and look up answers to common questions in its knowledge base.
Monthly health report
Each month, you receive a health report on the systems Geekland IT manages for your business.
Microsoft 365 licensing
We handle Microsoft 365 licensing included in your written scope, so seats and renewals stay aligned with the accounts Geekland IT already manages.
Microsoft 365 and Google Workspace account backups
We back up the Microsoft 365 and Google Workspace accounts included in your written scope, so mail and files have a recovery copy outside the live service.
Local and cloud computer backups
We handle local and cloud backups for the computers included in your written scope, so a failed drive or lost laptop has a copy to recover from.
Mobile device management
We manage company phones and tablets included in your written scope, including the policies and apps that keep those devices ready for work.
New laptop deployment
When you buy a laptop through Geekland IT, we deploy it with Intune and Autopilot so it loads your company’s settings and applications and is ready to use.
CLIENT STORY
What changed for one
manufacturing client.
Before Geekland IT, this manufacturing client relied on local phone-company IT. Support was unresponsive, equipment orders dragged, service felt poor, invoices were hard to follow, and everything stayed reactive.
With Geekland IT, monitoring is proactive. Backups and Microsoft 365 licensing are included in the plan. The invoice is clear. Hardware and laptop deploys move faster. They get security platforms most small businesses rarely get on their own, and support that is amazingly fast.
The results: fewer surprises, because IT just works. Billing is clear. Fixes land the same day or the same hour. It feels like having a real IT team without hiring one.
THE EVERYDAY ESSENTIALS
We handle the upkeep
as well as
the support calls.
Employees bring computer, email, and application problems to Geekland IT. We handle updates and monitoring for the computers on your plan so those jobs don’t wait on someone in your office.
Support for your people
Your staff can ask for help through the Client portal, by calling (612) 439-5444, or by emailing [email protected]. Each request becomes a ticket, and you’ll get email updates while it’s open so you can follow what’s happening.
The Client portal also includes a knowledge base where staff can look for help with common questions before opening a ticket.
When a business application needs its vendor involved, we help troubleshoot and pass along what we find. That saves your staff from having to explain the technical details of a problem that may involve both the application and the computer it runs on.
Business-hours support is included from 8 a.m. to 5 p.m. Central Time, Monday through Friday, and 24/7 emergency on-call support is available outside those hours.
See support hours and emergencies in the FAQComputers, network, and monitoring
Even a computer that seems to be working fine can need updates or maintenance. We handle that upkeep for the computers on your plan, including patches for the operating system and third-party software such as browsers and PDF readers. When a serious flaw requires an urgent patch, we handle those critical fixes too.
Monitoring checks for disk problems, updates that haven’t gone through, security issues, network trouble, blue screens, driver errors, and critical systems going offline. It also checks that key services stay available, since a failure in any of these areas can interrupt someone’s work.
We review alerts to determine what needs attention and open a support ticket when there’s a problem to address.
We also manage the Wi-Fi, firewall, and VLANs. VLANs divide a network into separate segments, so guest Wi-Fi, for example, can be kept separate from your accounting files. Network services include DNS management, web filtering to block known malicious sites, and support for on-site storage and backup appliances.
You’ll get a monthly health report to keep you informed about the systems we manage. When company phones and tablets are in your written scope, we manage them with mobile device management.
Security built into the plan
Keeping computers working also means protecting the information people use on them. Managed plans include email security to filter phishing, spam, and malware, plus encryption for messages that need protection when they’re sent. Managed plans also include security awareness training for employees.
On the computers on your plan, next-generation endpoint protection includes endpoint detection and response (EDR), which looks for suspicious activity as well as known viruses. Advanced threat detection adds another layer, and managed detection and response (MDR) includes investigating and acting on alerts. Identity detection and response (ITDR) watches for suspicious account activity, such as a stolen password being used from an unfamiliar place.
We plan backups around what your business would need to recover for the accounts and computers in your written scope, including Microsoft 365 account backups and local or cloud computer backups when those are on the plan. If a mailbox is damaged or a laptop fails, those backups provide copies to recover from. We’ll discuss where that coverage is needed, especially if important information currently lives in only one place.
See our approach to securityMicrosoft 365 management
Once you’ve bought a Microsoft 365 subscription, the accounts and licenses still need to keep up with the people working in your business.
We handle onboarding, offboarding, and permission changes as people join the business or take on different roles, and you request those changes through a form in the Client portal. We also help with Outlook, Teams, and the other Microsoft 365 applications employees use, and we handle Microsoft 365 licensing when it’s part of your written scope.
Explore Microsoft 365 & cloud servicesPlan upgrades and IT spending
A newer model coming out isn’t enough reason to replace a computer. We look at reliability, security, and whether it still works with your business applications before recommending that you retire it.
For work outside the plan, we explain what the project would fix and how it fits with the equipment you already use, so spending decisions are made with the full picture in front of you.
A WORKING RELATIONSHIP
Support from someone
who knows your systems.
If a problem comes back, we check the earlier troubleshooting in your Client portal ticket history instead of asking you to explain it again.
Learn the setup.
We learn which computers and applications people use, which accounts they need, and which vendor supports each application. When several people report the same problem, that knowledge helps us tell whether it sits with one computer, the network, or the application.
That knowledge matters when you’re planning a change, too, because a computer that runs a particular business application has to meet that application’s requirements, even if another model would work fine for someone else.
Keep maintenance on schedule.
We handle operating system updates and patches for third-party software on managed computers, including browsers and PDF readers. You also receive a monthly health report for the systems on your plan.
If an employee reports that a computer keeps showing a blue screen, we look at that problem alongside the driver errors, updates, and other issues flagged by monitoring.
Explain recommended changes.
When we recommend a purchase, we explain what it would fix, why it matters for your setup, and whether it can wait.
If a recommendation involves a software vendor or a separate project, we say so up front so you know who would do the work.
GETTING STARTED
Switching IT providers.
Whether you’re changing providers or bringing in managed IT for the first time, getting started follows three steps. We’ll talk through which services Geekland IT would take over and how employees would ask for help under the new plan.
- 01
Understand the business.
We learn who uses email and shared files, who needs a managed computer to run business applications, and how each person asks for help today. That tells us which accounts, computers, and network equipment the plan should cover.
- 02
Review services and costs.
You’ll get a written proposal that explains the managed services and what they cost, so you can review the scope and pricing before deciding to go ahead.
- 03
Get your people set up.
Once you approve the plan, we put the support and management in place and show your staff the three ways to reach us: the Client portal, [email protected], or a phone call.
How is managed IT priced?
Pricing depends on the number of users and computers in your plan and how complex your setup is. Two offices with the same headcount can have different costs if one runs more complex systems.
Do you replace our internal IT person?
Geekland IT takes over IT support entirely if that’s what you need, or works alongside your current IT person through co-managed IT. Before work begins, we agree on which responsibilities Geekland IT handles and which stay with your IT person.
Is cybersecurity part of a managed IT plan?
Yes. Managed plans include email security and encryption, and the computers on your plan get endpoint protection with EDR, managed detection and response, and identity detection and response, with web filtering on your network. Security awareness training and backup planning are part of managed plans too.
Can we keep our current equipment?
We look at whether the equipment still runs your business applications, receives the updates it needs, and works reliably, and we explain any problem we find before recommending a replacement, so you know why a change is needed.
LET’S TALK
Need better
IT support?
Think about the last computer problem that landed on your desk. Did the employee know where to ask for help, or did the request make its way around the office first?
Tell us how support works in your office today and which IT jobs keep landing on your desk. We’ll talk through which of those jobs Geekland IT would handle under a managed plan.
Let’s talk about your IT Or book a free 15-minute introduction Prefer email?Email us
Lakeville, Minnesota