INDUSTRIES
Geekland IT supports medical and dental practices from Lakeville, across the Twin Cities, nearby suburbs, and western Wisconsin. We look after the computers, email, and accounts your staff use, and we work with your practice-software vendor on problems that need their attention.
02 / MEDICAL & DENTAL
If a familiar login stops working after a practice-software update, staff need help while appointments carry on. The cause could involve the account or the application, and they shouldn’t have to work that out before asking.
We support your practice’s computers, email, and accounts, and for the practice application itself, we work with the vendor on problems that need their attention.
Discuss your IT needsFront desk and clinical staff can ask for help even if all they know is what changed on the screen. A practice manager can describe where staff are stuck without having to identify the technical cause, and we take it from there.
Geekland IT sets up MFA, reviews permissions, and provides endpoint protection for the computers on your plan. We match each role’s access to the patient records it needs, so a receptionist doesn’t also get permission to change account settings.
If an employee moves from the front desk to a different role, we review which records and accounts they should still be able to use, and offboarding is part of the same account work.
Your practice-software vendor is responsible for the application itself, while Geekland IT looks after the computers, network, printers, and access your staff use to reach it. When we plan changes to those systems, we take the application’s requirements into account.
We often step in directly and relay information to the vendor as well, which saves your staff time and gives the vendor accurate details. Some fixes only the vendor can make, and on those we support the work while the vendor handles the application.
We set up MFA, secure and encrypt email, and handle onboarding and offboarding, which helps practices address IT security needs and relevant HIPAA requirements. Geekland IT also helps clients work toward other compliance frameworks by setting up email protection, tightening account permissions, and training your staff to spot phishing.
THE COMMON THREAD
We start by learning which applications people need to finish their work and when they need them, because a system used mainly around a deadline can matter as much as one used every day.
Then we discuss where staff get stuck and where access or protection needs attention, and we explain what would change if each problem were fixed so you can decide what comes first.
Before work begins, we agree on which parts of your IT Geekland IT will handle, which responsibilities stay with you, and which belong to your software vendors.
LET’S TALK
Tell us which applications your staff rely on and what’s been hard to manage, and we’ll start with the work your business needs help with.
Lakeville, Minnesota
